How to Activate Call Forwarding on MTN | Easy Ways to Activate Diversion

Diverting calls on MTN can be a game-changer when it comes to managing your phone calls effectively. As someone who has juggled a busy schedule, I know the frustration of missing important calls or struggling to balance work and personal life. That’s why I want to share my personal experience and guide you through the simple steps of call diversion on MTN.

Imagine being able to seamlessly redirect calls to another number when you’re busy, unreachable, or simply need some uninterrupted time. With MTN’s call diversion feature, you can regain control over your communication flow and ensure you never miss a crucial call again.

How to Activate Call Forwarding on MTN

In this guide, I’ll walk you through the activation process, share tips for configuring call diversion settings, and provide troubleshooting advice. So, let’s dive in and discover How to harness the power of call Forwarding on MTN for a more convenient and productive life.

1. Activating Call Forwarding on MTN:

Activating call forwarding on MTN is a simple process that ensures your calls are redirected to another number when you’re unable to answer. Here’s a step-by-step guide to get you started:

Dial the correct code or access the MTN app: To activate call Forwarding, you can either dial **21*Number*11# on your phone or access the MTN app, depending on your preference and device compatibility.

Choose the desired call diversion option: MTN offers different call diversion options to cater to your specific needs. You can divert calls immediately, on busy, or when you’re unreachable.

Enter the diverting number or select from contacts: Once you’ve chosen the call diversion option, you’ll be prompted to enter the number to which you want your calls to be diverted. You can enter a specific number or select one from your contacts.

Confirm the activation of call diversion: After entering the diverting number, you’ll need to confirm the activation of call diversion. Follow the prompts on your screen to finalize the process.

Troubleshooting tips for any activation issues: In case you encounter any issues during the activation process, we’ll provide troubleshooting tips to help you resolve them quickly and efficiently.

You May Also Like to See: How To Do Call Back On MTN

2. Configuring Call Diversion Settings on MTN:

Once you’ve activated call diversion on MTN, you can further customize the settings to suit your preferences. Let’s explore the configuration options available:

Customize call diversion timing options: MTN allows you to set the timing for call diversion. You can choose immediate diversion, where calls are redirected instantly, or diversion on busy, where calls are redirected only when you’re already engaged in another call. Additionally, you can opt for diversion when you’re unreachable, ensuring that calls are redirected when your phone is off or out of network coverage.

Specify certain callers for diversion: MTN provides the flexibility to divert calls from specific callers. You can create a whitelist of callers whose calls you want to divert or a blacklist of callers whose calls you don’t want to be redirected. This feature enables you to have precise control over call diversion.

Choose between temporary or permanent call diversion: Depending on your needs, you can set call diversion to be temporary or permanent. Temporary call diversion allows you to redirect calls for a specific period, while permanent call diversion ensures that calls are always redirected unless you modify the settings.

Explanation of each setting and its impact: We’ll provide a detailed explanation of each configuration setting, helping you understand its purpose and the impact it will have on your call diversion experience.

3. Managing and Canceling Call Diversion on MTN:

Managing and canceling call diversion on MTN is a breeze. Here’s what you need to Know:

Change or update call diversion settings easily: If you need to modify your call diversion settings, whether it’s changing the diverting number, adjusting the timing options, or updating the list of callers to divert, MTN makes it simple to make these changes. We’ll guide you through the process step by step.

Cancel call diversion temporarily or permanently: There might be instances where you no longer need call diversion. We’ll show you how to temporarily suspend call diversion or cancel it permanently, allowing your calls to come through directly to your phone.

Tips for efficient management of call diversion: To ensure you make the most of call diversion, we’ll provide you with some helpful tips on managing your diverted calls efficiently. From organizing your diverted calls to setting up voicemail, these tips will help streamline your communication.

Ensuring call privacy and security during diversion: We understand the importance of maintaining privacy and security during call diversion. We’ll provide valuable insights on how to safeguard your diverted calls and protect your personal information.

By following these steps and utilizing the various configuration settings, you’ll have full control over call diversion on MTN. Say goodbye to missed calls and hello to a more organized and manageable communication experience. Let’s proceed and discover how you can optimize your call diversion settings for maximum convenience.

FAQs About How to Divert Call on MTN

Can I divert calls on MTN to multiple numbers simultaneously?

Unfortunately, MTN’s call diversion feature allows you to redirect calls to only one number at a time. However, you can easily change the diverting number whenever needed through the settings.

What happens if the diverting number is unreachable or busy?

If the diverting number is unreachable or busy, MTN’s call diversion will typically retry the redirection at regular intervals. Once the diverting number becomes available, the calls will be redirected accordingly.

Will I be charged for call diversion on MTN?

Yes, activating call diversion on MTN may incur additional charges. It’s recommended to check with your service provider or consult the MTN website for specific details regarding call diversion charges and any applicable terms.

Can I divert calls from specific contacts while allowing others to come through?

Absolutely! MTN’s call diversion feature offers the option to create a whitelist or blacklist of callers. By adding specific contacts to the whitelist, their calls will be diverted while allowing other callers to reach you directly.

What happens to voicemail messages when call diversion is active?

When call diversion is activated on MTN, incoming calls will be redirected to the designated number. If the call is not answered or if voicemail is enabled, the caller will have the option to leave a message in your voicemail box. You can then access your voicemail to retrieve the messages as usual.


Learning how to divert calls on MTN can be a game-changer in managing your phone calls effectively and regaining control over your communication flow. Through this guide, I’ve shared my personal experience and provided you with a step-by-step process to activate, configure, and manage call diversion on MTN. By diverting calls to another number when you’re busy, unreachable, or simply need uninterrupted time, you can ensure you never miss important calls again.
By activating call diversion on MTN and customizing the settings according to your preferences, you can tailor the diversion to suit your specific needs. Whether you prefer immediate diversion, diversion on busy, or diversion when you’re unreachable, MTN provides the flexibility to adapt to your unique circumstances.
Managing call diversion on MTN is effortless, allowing you to easily change settings, update diverting numbers, or temporarily suspend call diversion when needed. With these capabilities at your fingertips, you can navigate your day with ease, ensuring you’re always accessible to those who matter most.

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